Frequently Ask Question
What is Chancefy?
Chancefy is a social advertising platform where members can post and browse ads to win exciting products and services, support charitable causes, and engage with a vibrant community.
How does Chancefy work?
Advertisers and members create campaigns featuring products or services. Members purchase Ad Tickets to participate, and once the campaign reaches its ticket sales target, a winner is selected randomly. A portion of ticket sales is donated to a charity chosen by the advertiser.
Who can join Chancefy?
Anyone aged 18 or older can join Chancefy. Simply create an account to start browsing, posting campaigns, and engaging with ads.
How do I sign up for Chancefy?
You can sign up for free on the Chancefy website or mobile app. Just provide your email, create a password, and start exploring!
Is there a fee to join?
Becoming a member of Chancefy is completely free.
Can members create their own campaigns?
Yes! All members can create campaigns to promote products or services, including used items. Campaigns can also support a charity of your choice.
What are Ad Tickets?
Ad Tickets are your entry to campaigns. Each ticket costs $2 and increases your chances of winning the product or service featured in the campaign.
How do campaigns reach their goals?
Campaigns are successful when they meet their ticket sales target. Sharing campaigns with your network can help reach the goal faster.
What happens if a campaign doesn’t meet its goal?
If a campaign does not reach its ticket sales target, all ticket purchases are held, and the campaign may be extended or closed. Chancefy is working on providing automatic refund functionality for these cases in the future.
How are winners selected?
Winners are randomly selected through Chancefy’s secure and transparent system once a campaign hits its ticket sales goal.
How does the winning member receive their product or service?
Once a campaign reaches its ticket sales target, a winner is randomly selected. The campaign creator (advertiser or member) is responsible for contacting the winning member through the messaging feature in the app to arrange delivery or fulfillment of the product or service.
What happens after the winner receives their product or service?
After the campaign creator delivers the product or service, the winning member must confirm receipt with the Chancefy Team. Once confirmed, Chancefy releases the campaign funds (the total value of the advertised product or service) to the campaign creator. Additionally, Chancefy will donate a portion of its funds from the campaign to the charity selected by the campaign creator.
How does Chancefy support charities?
Chancefy donates a portion of ticket sales from each campaign to a charity chosen by the advertiser. This ensures that every campaign contributes to a meaningful cause.
Can I choose the charity my campaign supports?
Yes, if you create a campaign, you can select from a list of approved charities to support.
How do I purchase Ad Tickets?
Tickets can be purchased using secure payment methods such as credit cards, PayPal, and other trusted payment gateways.
Is my payment information secure?
Absolutely. Chancefy uses industry-standard encryption to protect your payment information, and all transactions are processed securely by trusted third-party providers.
How do advertisers benefit from Chancefy?
Advertisers can post campaigns for free and reach an engaged audience. They receive the full value of their product or service once a campaign’s ticket sales target is met, and they gain exposure while supporting charitable causes.
Can businesses access campaign data?
Yes, advertisers have access to analytics, including anonymized and aggregated user data, to understand campaign engagement and demographics.
How can I update my account information?
You can update your personal information, profile picture, and campaign details in the “Account Settings” section of the app or website.
What if I forget my password?
Click the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password.
Can I delete my account?
Yes, you can delete your account at any time by contacting our support team.
How do I contact Chancefy for help?
If you have questions or need assistance, you can reach us via email at info@chancefy.com or through the “Contact Us” form on the website.
Who caIs there a customer support number?n join Chancefy?
Currently, support is provided via email and through the help section of the app or website.
